The Cutter Consortium* wrote in its recent Business Technology Trends & Advisory Service Update about Saas Market Proliferation that “. . . organizations are overwhelmingly satisfied with their SaaS solutions because they are generating tangible business benefits in a reliable and economical fashion. The high customer satisfaction levels have led to equally significant referral rates [...]
While preparing an article I wrote for a recent issue of “Uptime” magazine, one maintenance executive told me “we want our maintenance technicians turning wrenches”, not struggling with how to retrieve data or update information in our EAM (enterprise asset management) system.
This is not an uncommon lament among maintenance managers and maintenance technicians in asset [...]
The theme at the recent Dreamforce conference - Salesforce.com’s premier user and developer event - was all about computing in “The Cloud”. Software that is provided as a service - Software as a Service, or SaaS - is an example of “Cloud Computing”. Simply put, SaaS is a model of software deployment where an application is [...]
OK, I started a post several weeks ago about this event and promised to post an update after the event. The event just finished on 10/22, so here are my initial thoughts. My comments are from my own perspective of course, but they also represent the exhibitors/vendors perspective since that’s the community I often represent. [...]
After several years of declining attendance and importance, the upcoming AFSMI conference appears to be on the mend. This is no doubt due to the combination (or takeover is perhaps a better word) of the AFSMI with the SSPA - the Service and Support Professionals Association. The partnership seems right. The SSPA will bring AFSMI, [...]